RETURNS POLICY

Customer satisfaction is our number one priority. If that becomes impossible, certain products in certain situations can be returned. Understandably, there are limitations.

The Returns Policy is described below. It covers what can be returned, when it can be returned, and how the returns process works. The Returns Policy applies to all products around the world, except where it’s contravened by laws in country, in which case all local country laws shall apply.

 

Products

Any product to be returned must meet the following conditions:

• They must be new, in original packaging, with all accessories.
• You bought them from Turnabot and can provide documentation.
• You must submit an RMA request to Turnabot within 30 days of sale.
• Product that is listed as “not returnable,” “end of sale,” “no returns or exchanges” or other, similar designator may not be returned unless received defective or damaged.
• Product shipping costs are not refundable.

For items that are typically soldered before validating functionality, any troubleshooting or warranty inquiry must include clear pictures of the original installation from all angles of all sides of the items.

If an item has been desoldered before taking pictures it is not eligible for warranty, return, or replacement.

We must receive the returned product within 30 days of issuing the RMA.

Buyer is responsible for all shipping, tariffs, and other costs of returning product to Turnabot.

You must include the RMA (Return Merchandise Authorization) number with the shipment.

See also our terms and conditions of sale for products.

Non-defective returns that meet all conditions are subject to a 10% restocking fee.

 

Services

Services aren’t returnable or refundable. Each service is custom and executed for a particular customer. Services include, but aren’t limited to: Website Design, Social Media campaigns, setups, pages, links, blogs, articles, advertising campaigns, awareness campaigns, marketing, sales campaigns, and e-commerce. This list of services isn’t exhaustive and will also change as the business changes.

Some services, including, but not limited to, website maintenance and hosting, are billable and payable in advance. Returns of such products and all subscription products are not allowed. Prorated refunds for unused subscription periods are not available.

See also our terms and conditions of sale for services.

 

Digital Products

Digital products, including, but not limited to, software, images, designs, and all other virtual and digital products are not returnable and are not refundable unless defective.

See also our terms and conditions of sale for Digital Products.

 

Refund Payments

We will issue refunds within 2-4 weeks of physical receipt of the RMA at Turnabot.

We will issue refunds in the same payment medium as the purchase.